Vendor Success Manager

About the role

Make AV Overload the best channel our sellers have. You'll onboard vendors, coach them on merchandising and inventory, and turn listing performance data into growth plans.

Responsibilities

• Onboard and verify new sellers and service providers
• Coach vendors on content, imagery, pricing and stock depth
• Run quarterly business reviews with top accounts
• Surface demand insights that guide vendor purchasing
• Advocate internally for platform features vendors need

Requirements

• 3+ years account management or vendor-facing experience
• Data-literate and comfortable with performance dashboards
• Excellent relationship-building and coaching skills
• Self-directed remote working discipline

Preferred qualifications

• Marketplace seller-side experience
• AV or technical product knowledge
• Bilingual English/Spanish

Benefits

• Remote-first with quarterly team meet-ups
• Home-office and connectivity stipend
• Medical, dental and vision cover from day one
• Annual learning budget of $2,500